Refund Policy
1. 100-Day Money-Back Guarantee
Your first qualifying order placed directly with Vivederm+ is covered by our 100-Day Money-Back Guarantee. You may request a return or exchange within 100 calendar days of the order's recorded delivery date if you're not satisfied.
The guarantee:
- Applies once per customer, to their first completed Vivederm+ order.
- Covers the qualifying product in that order, even if reasonably tried.
- Does not extend to subsequent orders or subscription renewal orders (see Section 2).
- Is subject to the eligibility requirements below.
Nothing here limits rights you have under applicable law.
2. Subscriptions and Renewals
By purchasing a subscription, you authorize us to automatically charge your selected payment method at the price and frequency shown at checkout, plus applicable taxes and disclosed shipping. Your renewal date and cancellation options are shown at checkout and in your account portal. We send a reminder email before each renewal.
Cancelling: through your account portal or by emailing info@vivedermplus.com, at least 24 hours before your next renewal date/time to stop the upcoming charge. We'll confirm once processed. Cancellation stops future renewals but does not cancel an order already past the disclosed deadline.
If a cancellation arrives after the deadline, that renewal order may already be processing and ineligible for a change-of-mind refund — except where:
- You cancelled before the deadline but were still charged;
- The charge was unauthorized or made in error;
- You were charged earlier than the disclosed date;
- The product was damaged, defective, incorrect, lost, or undelivered; or
- A remedy is required by law.
The 90-Day Guarantee applies only to the first order, not to renewals.
3. Return Eligibility
To qualify:
- Contact us within 90 calendar days of the recorded delivery date.
- It must be your first qualifying Vivederm+ order.
- Provide a valid order number or proof of purchase.
- The product must be new, unopened, or reasonably used for evaluation purposes.
Products that are empty, substantially consumed beyond a reasonable trial, altered, damaged, or returned in an abusive pattern may be ineligible. If we provide a prepaid label, give the package to the carrier within 14 calendar days of issuance unless we agree to extend that. A return won't be denied solely because the product was opened or tried.
4. Free Return Shipping
We cover return shipping for eligible returns (change of mind, damaged/defective, incorrect item, approved exchange) and charge no restocking fees. We'll provide a prepaid label where available, or return instructions and reimbursement arrangements where one isn't. Please contact us before self-shipping a return, as unauthorized shipping costs may not be reimbursed.
5. How to Request a Return or Exchange
Email info@vivedermplus.com with your order number, the product, and whether you want a refund or exchange. We'll send instructions and, where available, a prepaid label. A reason for the return helps us improve but isn't required for eligibility.
6. Refunds
Once we receive and inspect your return, we process it within 5 business days and email you the outcome. Eligible refunds include the purchase price, applicable sales tax, and original standard shipping (expedited/premium shipping fees are excluded unless the issue was our error). Refunds go to your original payment method; approvals may take a few business days to appear depending on your bank.
We'll only decline a refund when a return falls outside this policy (late request, unverifiable purchase, excessive use, policy abuse) and will explain why.
7. Exchanges
Eligible products from your first order may be exchanged, subject to availability. Email us, return the product with the prepaid label, and follow our instructions. Price differences are settled before shipment (you pay more, or we refund the difference). Subscription renewal orders aren't eligible for voluntary exchange, but damaged/defective/incorrect renewal items remain eligible for replacement or refund.
8. Damaged, Defective, Incorrect, Lost, or Undelivered Orders
Contact info@vivedermplus.com with your order number as soon as possible; photos may be requested. We'll arrange a replacement, refund, or other remedy at no extra cost to you. Please hold onto a damaged/incorrect product until we confirm whether we need it back.
9. Policy Abuse
We may decline fraudulent claims or documented abuse of this guarantee (e.g., repeated attempts across multiple identities), based on reasonably available evidence, without limiting any non-waivable legal rights.
10. Contact
Email: info@vivedermplus.com Phone: +1 (660) 833-4891 Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States
1. 100-Day Money-Back Guarantee
Your first qualifying order placed directly with Vivederm+ is covered by our 100-Day Money-Back Guarantee. You may request a return or exchange within 100 calendar days of the order's recorded delivery date if you're not satisfied.
The guarantee:
- Applies once per customer, to their first completed Vivederm+ order.
- Covers the qualifying product in that order, even if reasonably tried.
- Does not extend to subsequent orders or subscription renewal orders (see Section 2).
- Is subject to the eligibility requirements below.
Nothing here limits rights you have under applicable law.
2. Subscriptions and Renewals
By purchasing a subscription, you authorize us to automatically charge your selected payment method at the price and frequency shown at checkout, plus applicable taxes and disclosed shipping. Your renewal date and cancellation options are shown at checkout and in your account portal. We send a reminder email before each renewal.
Cancelling: through your account portal or by emailing info@vivedermplus.com, at least 24 hours before your next renewal date/time to stop the upcoming charge. We'll confirm once processed. Cancellation stops future renewals but does not cancel an order already past the disclosed deadline.
If a cancellation arrives after the deadline, that renewal order may already be processing and ineligible for a change-of-mind refund — except where:
- You cancelled before the deadline but were still charged;
- The charge was unauthorized or made in error;
- You were charged earlier than the disclosed date;
- The product was damaged, defective, incorrect, lost, or undelivered; or
- A remedy is required by law.
The 90-Day Guarantee applies only to the first order, not to renewals.
3. Return Eligibility
To qualify:
- Contact us within 90 calendar days of the recorded delivery date.
- It must be your first qualifying Vivederm+ order.
- Provide a valid order number or proof of purchase.
- The product must be new, unopened, or reasonably used for evaluation purposes.
Products that are empty, substantially consumed beyond a reasonable trial, altered, damaged, or returned in an abusive pattern may be ineligible. If we provide a prepaid label, give the package to the carrier within 14 calendar days of issuance unless we agree to extend that. A return won't be denied solely because the product was opened or tried.
4. Free Return Shipping
We cover return shipping for eligible returns (change of mind, damaged/defective, incorrect item, approved exchange) and charge no restocking fees. We'll provide a prepaid label where available, or return instructions and reimbursement arrangements where one isn't. Please contact us before self-shipping a return, as unauthorized shipping costs may not be reimbursed.
5. How to Request a Return or Exchange
Email info@vivedermplus.com with your order number, the product, and whether you want a refund or exchange. We'll send instructions and, where available, a prepaid label. A reason for the return helps us improve but isn't required for eligibility.
6. Refunds
Once we receive and inspect your return, we process it within 5 business days and email you the outcome. Eligible refunds include the purchase price, applicable sales tax, and original standard shipping (expedited/premium shipping fees are excluded unless the issue was our error). Refunds go to your original payment method; approvals may take a few business days to appear depending on your bank.
We'll only decline a refund when a return falls outside this policy (late request, unverifiable purchase, excessive use, policy abuse) and will explain why.
7. Exchanges
Eligible products from your first order may be exchanged, subject to availability. Email us, return the product with the prepaid label, and follow our instructions. Price differences are settled before shipment (you pay more, or we refund the difference). Subscription renewal orders aren't eligible for voluntary exchange, but damaged/defective/incorrect renewal items remain eligible for replacement or refund.
8. Damaged, Defective, Incorrect, Lost, or Undelivered Orders
Contact info@vivedermplus.com with your order number as soon as possible; photos may be requested. We'll arrange a replacement, refund, or other remedy at no extra cost to you. Please hold onto a damaged/incorrect product until we confirm whether we need it back.
9. Policy Abuse
We may decline fraudulent claims or documented abuse of this guarantee (e.g., repeated attempts across multiple identities), based on reasonably available evidence, without limiting any non-waivable legal rights.
10. Contact
Email: info@vivedermplus.com
Phone: +1 (660) 833-4891
Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States
Terms of Service
Overview
This website is operated by [Vivederm+ legal entity name] ("Vivederm+," "we," "us," "our"). By visiting our site and/or purchasing from us, you agree to these Terms of Service and any policies referenced here. If you don't agree, please don't use the Site.
We may update these Terms at any time by posting changes here; continued use after changes constitutes acceptance. Our store is hosted on Shopify Inc., which provides our e-commerce platform.
Section 1 — Online Store Terms
You represent you're at least the age of majority in your jurisdiction. You may not use our products for unlawful purposes or violate any applicable laws, including copyright law, and may not transmit malicious code. Violating these Terms ends your access to the Services.
Section 2 — General Conditions
We may refuse service to anyone at any time. Content you submit (excluding payment details) may be transmitted unencrypted over networks; payment data is always encrypted. You may not reproduce, resell, or exploit any part of the Service without our written permission.
Section 3 — Accuracy of Information
We aren't responsible for inaccuracies or gaps in site content, which is provided for general information only. The site may include historical information that is no longer current; we may update the site without obligation to do so.
Section 4 — Modifications to Service and Prices
Prices are subject to change without notice, and we may modify or discontinue any part of the Service at any time without liability to you or any third party.
Section 5 — Products or Services
Products may have limited quantities and are subject to our Refund Policy: vivedermplus.com/policies/refund-policy. We try to display product colors and images accurately but can't guarantee your monitor renders them precisely. We may limit sales by person, region, or jurisdiction, and may discontinue any product at any time. We don't warrant that products or the Service will meet every expectation or be error-free.
Section 6 — Billing and Account Information
We may refuse or limit any order, including by account, payment method, or address, and may attempt to notify you of changes or cancellations. You agree to keep your account and payment information accurate and current. See our Refund Policy for more.
Section 7 — Optional Tools
Third-party tools we may provide access to are offered "as is," without warranty, and used entirely at your own risk and discretion.
Section 8 — Third-Party Links
We aren't responsible for third-party content, products, or services linked from our Site. Review third-party terms before transacting with them.
Section 9 — User Comments and Submissions
Any comments, ideas, or suggestions you send us may be used by us without restriction or compensation, and we have no obligation to keep them confidential or respond. You're responsible for ensuring your submissions don't violate any third-party rights or contain unlawful, abusive, or malicious content.
Section 10 — Personal Information
Your data is governed by our Privacy Policy: vivedermplus.com/policies/privacy-policy
Section 11 — Errors, Inaccuracies, and Omissions
We may correct errors in product descriptions, pricing, promotions, or availability, and may cancel orders affected by inaccurate information, without prior notice, and without an obligation to update site content generally.
Section 12 — Prohibited Uses
You may not use the Site for unlawful purposes, to violate any regulation, to infringe IP rights, to harass or discriminate, to submit false information, to transmit malicious code, to collect others' personal data, to spam or scrape, or to interfere with the Service's security. Violations may result in termination of your access.
Section 13 — Disclaimer of Warranties; Limitation of Liability
The Service is provided "as is" and "as available," without warranties of any kind. To the maximum extent permitted by law, Vivederm+ and its officers, employees, and partners aren't liable for indirect, incidental, or consequential damages arising from your use of the Service or its products.
Section 14 — Indemnification
You agree to indemnify and hold Vivederm+ and its affiliates, officers, and employees harmless from claims arising from your breach of these Terms or violation of law or third-party rights.
Section 15 — Severability
If any provision is found unenforceable, it will be enforced to the fullest extent permitted, and the rest of these Terms remain in effect.
Section 16 — Termination
These Terms remain effective until terminated by either party. We may terminate immediately if we believe you've violated these Terms, without affecting obligations incurred before termination.
Section 17 — Entire Agreement
These Terms and any referenced policies are the entire agreement between you and us regarding the Service.
Section 18 — Governing Law
These Terms are governed by the laws of the United States.
Section 19 — Changes to Terms
We may update these Terms at any time by posting changes here; your continued use constitutes acceptance.
Section 20 — Contact Information
Email: info@vivedermplus.com
Section 21 — Subscriptions, Auto-Renewals, Billing Authorization, and Cancellation
Some products are available as a one-time purchase or recurring subscription. Selecting a subscription authorizes us to charge your payment method automatically on the billing frequency shown at checkout (typically every 30 days, unless another interval is offered).
By subscribing, you authorize recurring charges without further approval before each renewal, confirm you're authorized to use the payment method, and accept responsibility for charges until cancellation. We (or our payment processor) may use card-issuer account updater services to keep your card current; contact your card issuer to opt out.
Cancellation: any time via your account portal or info@vivedermplus.com, at least 24 hours before the next billing/shipment date. Orders already in processing or fulfillment can't be cancelled or refunded on a change-of-mind basis, though damaged/defective/incorrect items remain eligible for remedy.
Failed payments: we may contact you for updated payment details; unresolved failures may result in suspension or cancellation of the subscription.
The 90-Day Money-Back Guarantee applies to your first order only, not renewals. Delivery confirmation from the carrier is treated as proof of delivery even without a signature. We may modify subscription pricing, intervals, or benefits at any time, applied prospectively; continued participation constitutes acceptance.
Mobile Terms of Service
By consenting to Vivederm+'s SMS/text messaging program, you agree to receive recurring messages (which may include order updates, alerts, and promotional offers) at the mobile number you provide, sent via automated technology, even if that number is on a Do Not Call list. Consent isn't a condition of purchase, and participation is voluntary.
We don't charge for the Service, but message and data rates from your carrier may apply; message frequency varies. Text STOP to opt out at any time (you'll get a one-time confirmation); text HELP for support, or email info@vivedermplus.com. Carriers aren't liable for delayed or undelivered messages, and we aren't liable for errors or actions taken in reliance on messages sent through the Service.
See our Privacy Policy for how we handle your information: vivedermplus.com/policies/privacy-policy