Subscription Policy
Subscription Option
Some Vivederm+ products are offered as either a one-time purchase or a "Subscribe & Save" plan. Where "Subscribe & Save" is the default selection on a product page, you can switch to "One-Time Purchase" before adding it to your cart. Checkout will clearly indicate if your purchase is a subscription — please review your order summary before submitting.
How Billing Works
Enrolling in a subscription authorizes us to charge your selected payment method automatically at the disclosed price and frequency, plus applicable taxes and shipping. Renewal orders repeat your original product/quantity unless you change your subscription before the applicable deadline. If pricing changes, we'll give advance notice and a chance to cancel before it takes effect, where required by law.
Confirmation and Reminders
You'll receive an email confirming your subscription details after enrolling, and a reminder before each renewal charge with the amount, date, and cancellation instructions. Please keep your email, payment, and shipping information current.
Managing Your Subscription
Through your account portal, you can skip an order, change frequency, update payment or shipping details, or cancel — as long as it's done before the deadline shown in your account or reminder email.
How to Cancel
Cancel any time, with no fee or commitment, by:
- Signing into the subscription management portal at vivedermplus.com with your order email; or
- Using the "Manage Your Subscription" link in a billing email; or
- Emailing info@vivedermplus.com.
To stop an upcoming charge, cancel at least 24 hours before the renewal date/time shown in your account or reminder. We'll confirm your cancellation, but it won't reverse an order that already passed the cancellation deadline and entered processing — except where:
- You cancelled before the deadline but were charged anyway;
- The charge was unauthorized or in error;
- You were charged earlier than the disclosed date;
- The order was damaged, defective, incorrect, lost, or undelivered; or
- A remedy is required by law.
Returns for orders already shipped are handled under our Refund Policy. The 90-Day Money-Back Guarantee applies only to your first order, not renewals, except where applicable law provides otherwise.
Failed Payments
If a recurring payment fails, we may notify you and retry the charge. If payment can't be collected, we may pause or cancel the subscription; no renewal ships without successful payment.
Contact
Email: info@vivedermplus.com Phone: +1 (660) 833-4891 Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States
Subscription Option
Some Vivederm+ products are offered as either a one-time purchase or a "Subscribe & Save" plan. Where "Subscribe & Save" is the default selection on a product page, you can switch to "One-Time Purchase" before adding it to your cart. Checkout will clearly indicate if your purchase is a subscription — please review your order summary before submitting.
How Billing Works
Enrolling in a subscription authorizes us to charge your selected payment method automatically at the disclosed price and frequency, plus applicable taxes and shipping. Renewal orders repeat your original product/quantity unless you change your subscription before the applicable deadline. If pricing changes, we'll give advance notice and a chance to cancel before it takes effect, where required by law.
Confirmation and Reminders
You'll receive an email confirming your subscription details after enrolling, and a reminder before each renewal charge with the amount, date, and cancellation instructions. Please keep your email, payment, and shipping information current.
Managing Your Subscription
Through your account portal, you can skip an order, change frequency, update payment or shipping details, or cancel — as long as it's done before the deadline shown in your account or reminder email.
How to Cancel
Cancel any time, with no fee or commitment, by:
- Signing into the subscription management portal at vivedermplus.com with your order email; or
- Using the "Manage Your Subscription" link in a billing email; or
- Emailing info@vivedermplus.com.
To stop an upcoming charge, cancel at least 24 hours before the renewal date/time shown in your account or reminder. We'll confirm your cancellation, but it won't reverse an order that already passed the cancellation deadline and entered processing — except where:
- You cancelled before the deadline but were charged anyway;
- The charge was unauthorized or in error;
- You were charged earlier than the disclosed date;
- The order was damaged, defective, incorrect, lost, or undelivered; or
- A remedy is required by law.
Returns for orders already shipped are handled under our Refund Policy. The 90-Day Money-Back Guarantee applies only to your first order, not renewals, except where applicable law provides otherwise.
Failed Payments
If a recurring payment fails, we may notify you and retry the charge. If payment can't be collected, we may pause or cancel the subscription; no renewal ships without successful payment.
Contact
Email: info@vivedermplus.com
Phone: +1 (660) 833-4891
Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States