Privacy policy
Privacy Policy
Last updated: July 1, 2026
This Privacy Policy describes how Vivederm+ (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vivedermplus.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
We may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information You Provide Directly
- Contact details: name, address, phone number, email.
- Order information: name, billing and shipping address, payment confirmation, email, phone.
- Account information: username, password, security details.
- Customer support information: anything you share when you contact us.
You may choose not to provide certain information, but that may limit your ability to use some features.
Usage Data We automatically collect information about how you interact with the Site using cookies, pixels, and similar technologies — device and browser information, network information, IP address, and general interaction data.
Information From Third Parties
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment details to process orders.
- Advertising and analytics partners who help us understand and improve the Services.
How We Use Your Personal Information
- Providing products and services — processing payments, fulfilling orders, account management, shipping, returns, and exchanges. Shopify may match your account with other Shopify services you choose to use, governed by Shopify's own privacy policy.
- Marketing and advertising — sending promotional communications and tailoring ads. For EEA residents, this is based on our legitimate interest in promoting our products under Art. 6(1)(f) GDPR.
- Security and fraud prevention — detecting and addressing fraudulent or unlawful activity.
- Communication and service improvement — customer support and improving the Services.
Cookies
We use cookies to operate and improve the Site, understand usage, and — with your consent where required — support advertising. Most browsers accept cookies by default; you can adjust your browser settings to remove or block them, though this may affect site functionality.
We recognize the Global Privacy Control (GPC) signal as a valid opt-out request for sale/sharing of information and targeted advertising for the associated browser or device. We do not currently act on other "Do Not Track" signals.
How We Disclose Personal Information
We may share personal information with:
- Vendors performing services on our behalf (IT, payment processing, analytics, fulfillment, customer support, cloud storage).
- Business and marketing partners, including Shopify.
- Parties you direct us to share information with.
- Affiliates within our corporate group.
- Parties involved in a business transaction (merger, sale) or as required to comply with law, enforce our terms, or protect our rights.
We do not sell or share sensitive personal information without consent, and do not use it to infer characteristics about you.
We have "sold" or "shared" (as defined by applicable law) identifiers, commercial information, and usage data with business and marketing partners for advertising purposes.
User-Generated Content
If you submit reviews or other content to public areas of the Services, that content becomes public. We are not responsible for how others use information you choose to make public.
Third-Party Websites and Links
Links to third-party sites are provided for convenience. We do not control and are not responsible for their content, privacy practices, or security.
Children's Data
Our Services are not directed to children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of a child's information. We do not knowingly sell or share personal information of individuals under 16.
Security and Retention
No security measures are perfect. We retain personal information as long as needed to provide the Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have rights to: access/know, delete, correct, port your data, opt out of sale/sharing/targeted advertising, restrict processing, withdraw consent, appeal a denied request, and manage communication preferences (e.g., unsubscribe from marketing emails). You may exercise these rights via the Site or by contacting us below. We do not discriminate against users who exercise these rights, and may verify your identity before acting on a request.
Complaints
Contact us with any concerns about how we handle your data. Depending on your location, you may also lodge a complaint with your local data protection authority.
International Users
Your information may be processed outside your home country, including in the United States, using appropriate transfer safeguards (e.g., Standard Contractual Clauses) where required.
Contact
Email: info@vivedermplus.com Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States
For purposes of applicable data protection law, we are the data controller of your personal information.