Shipping Policy
Shipping Policy
1. General Information
Vivederm+ ships all US orders from our domestic fulfillment warehouse — no international customs or import duties apply.
2. Order Processing (Handling Time)
- Handling time: 1 business day (Monday–Friday).
- Cut-off: orders placed before 5:00 PM ET are processed same-day; later orders process the next business day.
- We don't process or ship on weekends or US public holidays.
3. Delivery Estimates
| Destination | Method | Transit Time | Cost |
|---|---|---|---|
| United States | Standard Shipping | 3–7 business days | Free |
Total delivery time = our 1-business-day handling + carrier transit time above. Carrier delays or high-volume periods (e.g., holidays) may extend this slightly. [Confirm whether expedited shipping will be offered.]
4. Shipping Origin
Orders ship exclusively from our US-based fulfillment center. Because all orders originate and stay within the US, no customs forms, import duties, or DDP arrangements apply.
5. Order Tracking
You'll receive a tracking number by email once your order ships. Allow 24–48 hours for it to update in the carrier's system.
6. Lost or Damaged Packages
- Damaged: email info@vivedermplus.com within 48 hours of delivery with photos.
- Lost: if tracking shows "Delivered" but you haven't received it, check around your property and with neighbors; if still missing after 3 business days, contact us.
7. Order Changes and Cancellations
You may cancel or modify your order before it ships (typically within 12 hours of placing it). Once handed to the carrier, we can't cancel the shipment — you'll need to wait for delivery and initiate a return instead.
8. Contact
Email: info@vivedermplus.com Phone: +1 (660) 833-4891 Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States
1. General Information
Vivederm+ ships all US orders from our domestic fulfillment warehouse — no international customs or import duties apply.
2. Order Processing (Handling Time)
- Handling time: 1 business day (Monday–Friday).
- Cut-off: orders placed before 5:00 PM ET are processed same-day; later orders process the next business day.
- We don't process or ship on weekends or US public holidays.
3. Delivery Estimates
DestinationMethodTransit TimeCostUnited StatesStandard Shipping3–7 business daysFree
Total delivery time = our 1-business-day handling + carrier transit time above. Carrier delays or high-volume periods (e.g., holidays) may extend this slightly. [Confirm whether expedited shipping will be offered.]
4. Shipping Origin
Orders ship exclusively from our US-based fulfillment center. Because all orders originate and stay within the US, no customs forms, import duties, or DDP arrangements apply.
5. Order Tracking
You'll receive a tracking number by email once your order ships. Allow 24–48 hours for it to update in the carrier's system.
6. Lost or Damaged Packages
- Damaged: email info@vivedermplus.com within 48 hours of delivery with photos.
- Lost: if tracking shows "Delivered" but you haven't received it, check around your property and with neighbors; if still missing after 3 business days, contact us.
7. Order Changes and Cancellations
You may cancel or modify your order before it ships (typically within 12 hours of placing it). Once handed to the carrier, we can't cancel the shipment — you'll need to wait for delivery and initiate a return instead.
8. Contact
Email: info@vivedermplus.com
Phone: +1 (660) 833-4891
Address: [Vivederm+ legal entity name], 1021 E Lincolnway #7057, Cheyenne, WY 82001, United States